Terms and conditions of sale

Purpose and scope

These terms and conditions of sale govern the contractual relationship between Rolly Vet Care (company in the process of incorporation in Switzerland, see the legal notice) and its customers for the use of HelloRolly (also referred to as « Rolly »), a veterinary practice management system (PMS) provided as SaaS.

The service is intended exclusively for professionals (veterinary clinics and practices and their staff), acting for purposes within their professional activity. It is not offered to consumers.

Subscription and plans

Access to HelloRolly is offered as a monthly subscription per veterinarian, in three plans (Basic, Standard, Premium) whose current details and prices are published on the Pricing page. Prices are shown in CHF for Switzerland and in euros for France and the European Union, exclusive of any applicable taxes (VAT), with no setup fees.

In addition to the subscription, the customer may purchase one-off « Booster Pack » top-ups to extend the AI usage allowance of the current month. Booster Packs are charged per top-up at the price shown on the Pricing page.

AI usage allowances

Plans that include AI features come with a monthly allowance of transcribed consultations (300 per month for Standard, 800 per month for Premium, per the Pricing page). If the allowance is exceeded, access to the service remains active; the customer may continue using the AI features by purchasing a Booster Pack or wait for the allowance to renew at the start of the next monthly period.

Money-back guarantee

HelloRolly comes with a 30-day money-back guarantee from the date of subscription. During this period, the customer may cancel free of charge and obtain a full refund of the amounts paid, upon simple request to contact@hellorolly.com.

Cancellation

The subscription has no minimum commitment. The customer may cancel at any time; cancellation takes effect at the end of the current monthly billing period. After the guarantee period, no pro-rata refund is made for the period underway. Booster Packs already consumed are not refundable.

Price changes

Prices may change. Any price increase applicable to a current subscription will be notified to the customer at least 30 days before it takes effect. If the customer does not accept the new price, they may cancel before it applies; continued use after that date constitutes acceptance.

Service availability

Rolly Vet Care undertakes to use its best efforts to ensure the availability and proper functioning of the service. Planned maintenance will be announced in advance whenever possible and scheduled, as far as practicable, outside usual clinic hours. Rolly Vet Care cannot be held liable for interruptions due to circumstances beyond its reasonable control.

Customer data

The customer's data (client files, patient records, accounting entries, etc.) remains their exclusive property. Data is hosted in Switzerland and encrypted in transit and at rest. Upon cancellation, the customer may request the export of all of their data in a standard format. Rolly Vet Care undertakes to delete the customer's data within 90 days of the end of the contract, unless a legal obligation requires longer retention.

Personal data is processed in accordance with the GDPR and the Swiss FADP; see our privacy policy. Clinical data is never used to train third-party AI models.

AI features

The AI features (AI Scribe, Rolly assistant, generated reports) are assistance tools intended to save the practitioner time. They do not constitute an autonomous diagnostic device and do not replace the veterinarian's professional judgment. Generated content (transcriptions, reports, suggestions) may contain inaccuracies: the customer remains solely responsible for reviewing and validating it, and for all medical decisions.

Liability

To the extent permitted by law, Rolly Vet Care's liability under the contract is limited to direct damages, and capped at the total amounts paid by the customer during the 12 months preceding the event giving rise to liability. Rolly Vet Care shall not be liable for indirect damages such as loss of profits, loss of business or damage to reputation. Nothing in these terms excludes liability that cannot be excluded under applicable law (in particular in cases of intent or gross negligence).

Changes to these terms

Rolly Vet Care may amend these terms, in particular to reflect changes in the service or in regulations. Material changes will be notified to customers at least 30 days before taking effect. The version in force is the one published on this page, identified by the date below.

Governing law and jurisdiction

These terms are governed by Swiss law, to the exclusion of its conflict-of-law rules. Any dispute that cannot be resolved amicably will be submitted to the courts having jurisdiction at the registered office of Rolly Vet Care in Switzerland, subject to mandatory provisions to the contrary.